Cancellation & Refund Policy

Effective date: 5 August 2026

D For Dispatch LLC provides service-based dispatch and administrative support. Because our work is performed rather than shipped, the following terms govern cancellation, refunds, and billing disputes. These terms sit alongside your signed dispatch agreement.

1. Cancelling ongoing service

You may cancel dispatch service at any time by sending written notice to info@dfordispatch.com from the email address on file. Cancellation takes effect once we confirm receipt in writing, and in any event no later than the notice period stated in your dispatch agreement. Loads already booked and accepted before the cancellation date will be completed and invoiced as normal unless we agree otherwise.

2. Refunds

• Completed work. Fees for loads booked, dispatched, or delivered, and for completed carrier packet or administrative setup work, are earned and non-refundable.
• Advance payments and retainers. If you paid in advance for services that had not been started at the point of cancellation, the unused balance is refunded in full within 10 business days of confirming the cancellation.
• Partially delivered work. Where work was partly performed, we refund the unused portion on a pro-rata basis after deducting fees for loads already booked or moved.
• Service failure. If we fail to deliver an agreed service and cannot correct it, we will credit or refund the fee for that service.

3. Billing disputes and chargebacks

If you believe an invoice is incorrect, contact us within 14 days of the invoice date at info@dfordispatch.com with the invoice number and the disputed line. We will review and respond within 5 business days, and issue any correction or credit within 10 business days of agreeing the error. Please raise the dispute with us before contacting your bank or card issuer, so we can resolve it directly.

4. How refunds are issued

Refunds are returned to the original payment method in United States dollars. Bank transfer refunds typically settle within 3 to 5 business days and card refunds within 5 to 10 business days, depending on your bank. We do not charge a processing fee on refunds.

5. What is not refundable

• Fees for loads that were booked with your approval and subsequently cancelled by the broker, shipper, or by you after acceptance.
• Third-party costs paid on your behalf, such as UCR filing fees or load board subscriptions, once those fees have been remitted.
• Losses arising from broker non-payment, detention, layover, or cargo claims, which are matters between you and the broker.

6. Escalation

If you are not satisfied with the outcome of a refund or billing review, email info@dfordispatch.com with the subject line "Escalation" and a manager will review and respond within 10 business days.